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Volunteer Retail Assistant from Easter 2018

Location: Whistlestop Discovery Centre, Dale Road, Matlock Bath, Matlock DE4 3PT

Opportunity type: Retail

Are you looking to develop customer service skills? Do you want to build your knowledge of retail and sales? Are you passionate about wildlife and have a talent to engage the general public in our vision? If so this volunteering opportunity could be just what you're looking for. The role is to assist in the running of the recently refurbished Whistlestop Discovery Centre at Matlock Bath railway station. Come and be part of this exciting project and help us develop our visitor and retail services.

This role is varied and can be tailored to your skills or your areas of interest, typical activities include:

• Welcoming visitors to the Whistlestop Discovery Centre
• Promoting membership
• Assisting with customer enquiries
• Promoting the work of the Trust
• Serving hot and cold drinks
• Processing sales on the till
• Creating stylish displays of goods and information
• Replenishing stock on the shop floor
• Stocktaking and other administrative tasks
• General end-of-day cleaning and tidying

The post holder will have contact with Trust staff and volunteers, the general public and with a wide range of people in external organisations on both routine and non-routine matters. She/he will need to convey a positive first impression to visitors, assist with their enquiries, promote membership and process sales.

Flexible hours can be an element of the post, with weekend and school holidays commitment required as these are the main opening times.

The post will be based at the Trust’s newly reopened visitor centre at Matlock Bath.

Volunteers are required to adhere to the Trust’s policies and procedures, to support and assist staff and other volunteers and to carry out their role mindful of the Trust’s core principles and values which are Visionary, Inspiring, Effective and with Integrity.

Please see below for qualities and skills required for this volunteering role. 


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Contact details:

If you are interested in applying for this opporunity please email us your relevant experience to or should you wish to have an informal chat about the role please contact Rachel Harvey on 01773 881188


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