Photo: Chrome Hill from Parkhouse Hill, Stephen Connolly
Contacting our members
Derbyshire Wildlife Trust is a member of the Fundraising Standards Board, please see below for Our Fundraising Promise.
We currently send:
- a triannual membership magazine which may contain an appeal or ask for assistance
- a monthly emailed newsletter (if you have signed up for it) which may also contain details of current appeals
- possibly two appeals per year by separate mailing
We do occasional (less than once a year) door drops to particular postcodes but we wouldn't contact the same postcodes more than once every two years.
A typical member would be contacted once every 3 years and asked to upgrade their subscription.
We value our members and the relationship we have with them and new members receive a ‘welcome call’ during their first few months of membership to ensure they are happy. As we value this relationship so highly we do not sell membership data to third parties.
Our Fundraising Promise
We follow the Institute of Fundraising’s Code of Fundraising Practice and comply with the key principles embodied in the Code and in this Promise. Our Head of Business Development is a member of the Institute of Fundraising.
We Are Committed to High Standards
- We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Code and with this Promise
- We comply with the law including those that apply to data protection, health and safety and the environment
We Are Honest and Open
- We tell the truth and do not exaggerate
- We do what we say we are going to do
- We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details
We Are Clear
- We are clear about who we are, what we do and how your gift is used
- Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
- We give a clear explanation of how you can make a gift and amend a regular commitment
We Are Respectful
- We respect the rights, dignities and privacy of our supporters and beneficiaries
- We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
- If you tell us that you don’t want us to contact you in a particular way we will not do so
We Are Fair and Reasonable
- We take care not to use any images or words that cause unjustifiable distress or offence
- We take care not to cause unreasonable nuisance or disruption
We Are Accountable
- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
- We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication